Privacy Policy

Last updated: January 2024

1. Introduction

REVIVE IV is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our services.

This policy complies with the European Union General Data Protection Regulation (GDPR) and Portuguese data protection legislation.

2. Information We Collect

Personal information you may provide:

  • Full name and contact information
  • Date of birth and age
  • Medical information and health history
  • Residential or hotel address
  • Payment information
  • Treatment preferences

Automatically collected information:

  • Website usage data
  • Device technical information
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and confirm treatment bookings
  • Assess eligibility for IV treatment
  • Provide safe and personalized medical care
  • Communicate about your treatment
  • Process payments
  • Improve our services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Contract execution: To provide the requested services
  • Legitimate interest: To improve our services
  • Consent: For marketing communications (when applicable)
  • Legal obligation: To comply with medical and legal requirements
  • Vital interest: To protect your health and safety

5. Information Sharing

We may share your information with:

  • Healthcare professionals: Doctors and nurses involved in your treatment
  • Service providers: Companies that help us operate (payments, IT)
  • Authorities: When required by law or to protect safety

We do not sell, rent, or share your personal information with third parties for commercial purposes.

6. Data Security

We implement technical and organizational security measures to protect your information:

  • Data encryption in transit and at rest
  • Rigorous access control
  • Regular security audits
  • Team training on data protection
  • Secure backups

7. Data Retention

We retain your information only for the necessary time:

  • Medical data: 10 years (legal requirement)
  • Booking data: 3 years after last treatment
  • Contact data: Until consent revocation
  • Payment data: As required by tax legislation

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing in certain circumstances
  • Restriction: Restrict processing of your data

To exercise these rights, contact us at reviveivpt@gmail.com

9. Cookies and Similar Technologies

We use cookies to:

  • Improve website functionality
  • Analyze site traffic
  • Personalize user experience

You can control cookie settings through your browser.

10. International Transfers

Your data is primarily processed in Portugal. If there are transfers to third countries, we ensure they are adequately protected through:

  • European Commission adequacy decisions
  • Adequate contractual safeguards
  • Approved certifications

11. Minors

Our services are intended for adults (18+ years). We do not intentionally collect personal data from minors. If you become aware that a minor has provided us with personal data, contact us immediately.

12. Policy Changes

We may update this Privacy Policy periodically. We will notify about significant changes through:

  • Website notification
  • Email (when applicable)
  • Other appropriate means

13. Contact

For questions about this Privacy Policy or to exercise your rights, contact us:

  • Email: reviveivpt@gmail.com
  • WhatsApp: +351 928284851
  • Hours: Monday to Saturday, 09:00-19:00

You can also contact the Control Authority (CNPD) in Portugal to file a complaint.